Q: I ORDERED 2 (or more) ITEMS, WHY DID I ONLY RECEIVE ONE?
A: Since we are not like any of the other companies around, hence "GiftsLeads" before when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
Q: Where is my package?
A: Please refer to your USPS tracking number, which can be found in your shipping confirmation email.
Q: How long does it take to ship my order?
A: All in-stock items are shipped within 24-72h business hours. Items on the pre-order ship as soon as they're back in stock.
Q: When will I receive my order?
A: Priority and First Class packages normally take at least 1-5 business days to reach our domestic customers, and 2-3 weeks for the US or 2-6 weeks for other areas. If you need a quicker ship time, please contact us to get the premium shipping method.
Q: "Do you ship internationally?"
Q: "An item I want is out of stock, when will it come back?
A: We cannot provide an exact date as to when items will be restocked; they all vary. However, it usually takes 2-4 weeks for something to be back in stock. Please keep checking back. We appreciate your interest in our products!
Q: "I ordered a wrong size, how can I exchange it?"
A: Please ship the item back to our factory at 932 N State Street STE 2, Orem, UT 84057-3193. Include a note of what you need doing to your item. We're quick with handling exchanges (as long as the item is in stock). Once we receive the package from you, with instructions, we will get it back to you asap.
Q: "I received the wrong item/size. How can I get the correct item/size?"
A: If we (GiftsLeads) send an incorrect item/size: Please place the item back into the original packaging, with a note of what needs to be done, tape the package back together, and write REFUSED on the package and simply mail it back to us. We will then cover shipping next time around. If the customer ordered the incorrect item, they would need to cover shipping the second time, but please still follow the steps above.
Q: "Can I return/exchange my item(s)?"
A: If you contact us in a timely matter, we will be happy to return/exchange your items. Please don't wait months to contact us, as then some items may be discontinued, and we can no longer offer an exchange. All returns/exchanges must be mailed back to 932 N State Street STE 2, Orem, UT 84057-3193. All shipping will be covered by the customer.
Q: "I want to return my item(s), will I be refunded the shipping cost?"
A: No. All shipping charges are determined by USPS. We cannot give refunds on shipping if the item has already been mailed. You will receive a refund on the item(s) you wish to return, but not on the shipping cost.
Q: My package was lost or stolen.
A: We are not responsible for any lost or stolen packages. Please refer to your post office/mailman to see if they have any further information as to where they delivered your package. We ship to the exact address the customer provides us with; no changes are made. If a customer provides us with a faulty address and the package is lost, we cannot replace it.
Q: I've entered an incorrect shipping address, can you fix it?
A: We can update addresses only if it hasn't been shipped. Please immediately email us at email@example.com for us to quickly update your address. If the item has been shipped and is delivered to an incorrect address, we cannot cover your mistake, and please call your local post office to try to get it sorted, which they will be able to do so if you explain the error. Once we mail your package, it's completely out of our control as to where it'll go. It is crucial for you to provide us your correct info.
Q: "Can I shower with my pewter bracelet?"
A: We wouldn't recommend doing so. These bracelets are sensitive to water, they can get a little wet, but we don't recommend it at all. If the bracelet is submerged in water for too long and not dried off as much as possible, it will stain. Again, please heat the bracelet up prior to removing to prevent from snapping.
Q: Do you have a catalog?
Q: I paid for Priority shipping but you shipped it First Class?
A: If your order needs to be shipped in separate orders (example: an item is on back-order), we may default to First Class to ensure shipping is completely covered, and to ensure you get your items as soon as possible.
Q: Is there a GiftsLeads number I can call?
A: No. All customer support is handled via firstname.lastname@example.org. Please do not reply to any of your confirmation emails, as we rarely check those responses. Emails sent to the above email are our main priority.
Q: I asked you a question via social media; Facebook Messenger, Instagram Messenger, etc.: and haven't received a response.
A: Please only email us email@example.com We hardly get around